How we are keeping you safe during your visit
COVID-19 Frequently Asked Questions
When can I visit Coventry Transport Museum?
Coventry Transport Museum re-opened on Monday 20 July 2020.
In line with government guidance, we have made some changes to our operations to ensure our visitors and staff are safe. Further information on these measures can be found below.
How is Coventry Transport Museum ensuring my visit is safe?
The safety of our staff and visitors is our number one priority. We have reviewed our processes and procedures across the organisation and implemented several measures to ensure we can open safely.
Measures are listed below, but government guidance may change, meaning our safety measures may change too;
- From October 24 Coventry moved into Tier 2 of the new national risk alert system aimed at controlling the spread of COVID-19. This means that households are unable to mix within indoor spaces, which includes the Coventry Transport Museum.
- From 18 September, it will be legally required for museum staff to collect NHS Test and Trace data from visitors, and keep this for 21 days. Any visitors unwilling to provide this information will not be permitted entry into the museum. The data we are required to take is a visitor's full name, phone number and date of visit.
- From 14 September, the maximum group size allowed into the museum is six. This includes people of all ages. Visitors are not permitted to meet other visitors within the museum should their party exceed six.
- We have reduced our visitor capacity in line with social distancing requirements, this may result in a small wait before entering the museum or individual galleries.
- Our visitor entrances have slightly altered. Please follow signage when you arrive.
- We have implemented a one-way route so visitors can enjoy their visit and avoid crowds. Signage and barriers mark the way.
- Protective screens have been installed at the Box Office and café.
- To protect visitors, some ‘hands on’ interactives are out of use until further notice - but look out for other less tactile activities which may replace them.
- All events, tours and museum led activities have been postponed until further notice.
- Food and drink will be available from Esquires café. To find out more visit: www.esquirescoffeecoventry.co.uk
- Our giftshop is offering a limited amount of stock.
- In line with government guidance face coverings are mandatory onsite
- We have plenty of hand washing facilities, including sinks in restrooms and hand sanitiser stations throughout the museum.
- We have an increased cleaning schedule across the museum which seeks to disinfect high-frequency touch points, such as tables and chairs, taps, handles, elevator buttons, handrails, self-service machines and benches.
- In our toilet facilities, we ask our visitors to follow social distancing, and if cubicles are engaged please queue outside. We ask visitors to remember to wash hands before and after using our toilet facilities. If you need to pass another person whilst entering or exiting, in line with government guidance, we ask that you turn your back to them as you walk past. Our team will regularly check toilet facilities, ensuring they are clean and soap dispensers are full.
- Social distancing markers and signage are located around the museum as reminders. We ask that we all work together to follow social distancing guidance. Visitors who persistently disregard social distancing guidelines will be asked to leave.
- Pre-booked parking spaces remain available for blue badge holders. Please call 02476 234270 to book.
- If you lip read, please ask our staff to remove their face covering.
- We ask that any children in your group are supervised to ensure they can follow social distancing guidelines (keeping a bicycle length away from other visitors should do it).
- We recommend making any payments, where possible, using a contactless card. If this is not possible, to reduce cash handling, we ask that you pay with the exact amount or donate any over-payments to the museum.
- Staff have been trained on the implementation of new safety measures, ensuring we are compliant with government guidelines for opening safely. Please pay attention to instructions provided by our staff. We may put temporary measures in place to safeguard you.
- During this time we are unable to accept self-led visits to our museums by school groups.
- If you are not feeling well with either one or more of the symptoms of Covid-19, please do not visit. Stay at home and follow government and NHS 111 advice. We will be here to welcome you back when you feel better.
Why have you reduced capacity?
The safety of our visitors is our top priority and we will be operating at a reduced visitor capacity to ensure social distancing can easily be adhered to.
I bought an annual ticket before lockdown, is it still valid?
You have not been able to use your annual admission ticket during lockdown, due to this, we are extending all tickets by four months.
I am a Coventry resident, what is happening regarding Go CV admission?
If you have a valid Go CV card, please visit the Box Office as usual to enter the museum. If you have registered online in advance and need to collect a card, we can offer this service too. We are however unable to assist with registering your account or general enquiries. Further information can be found here.
Will I be able to just turn up on the day?
Yes, but due to reduced capacity there may be a short wait to enter the museum.
Are the museums opening hours the same?
The opening hours are the same, however we recommend that you arrive before 3.00pm to ensure entry.
Our normal opening hours Monday - Sunday (including bank holidays) are:
10.00am - 5.00pm. Open every day of the year except 24 – 26 December and 1 January.
How long can I stay at the museum?
We are not enforcing time limits on visits and you are welcome to stay at the museum for as long as you like. We do however ask that during your visit you do not leave the museum and re-enter as this puts extra pressure on our Box Office team.
Can I meet others at the museum?
Government guidelines state you can meet in groups of up to two households if you follow social distancing. We are following this guidance and ask our visitors to do the same, we will update this measure in line with government guidance changes.
Am I be required to wear a face mask?
In line with government guidance face coverings are mandatory onsite from Saturday 8 August 2020.
Will I be able to pay with cash?
We recommend making any payments, where possible, using a contactless card. If this is not possible, to reduce cash handling, we ask that you pay with the exact amount or donate any over-payments to the museum.
Will everything in the museum be open?
Whilst there will be lots to see and explore, we have decided to take some ‘hands on’ interactives out of order until further notice. Make sure to look out for other less tactile activities which may replace them.
Will I be able to get food and drink when I visit Coventry Transport Museum?
Yes, food and drink will be available from Esquires café. To find out more visit: www.esquirescoffeecoventry.co.uk
Can I bring a picnic?
Yes. Our indoor picnic area is in use and tables have been moved in line with social distancing. We ask that visitors clear rubbish and dispose in bins accordingly to help our team clean these areas easily throughout the day. We also ask that only one household uses each picnic table at one time.
Can I still buy items from the gift shop?
Our giftshop is offering a limited amount of stock.
Are events, tours and museum led family activities still taking place?
Although the museum is reopening, a majority of events, tours and museum led family activities are currently postponed. To see what events we are currently offering, please visit our events page.
Will the 4D Simulator be available to use?
The 4D Simulator remains closed to the public. We will update these FAQs and our website as this changes.
What is happening regarding First Aid onsite?
We continue to offer First Aid and ask visitors to be as careful as possible during their visit. Staff will help you wherever possible and will wear the necessary protective equipment for your and their safety as outlined in the updated guidance issued by St Johns Ambulance.
I need to use a wheelchair during my visit, will one be available to borrow?
Wheelchairs are still available onsite and will be sanitised after each use
I have a question which is not mentioned – what can I do?
Please email firstname.lastname@example.org and we will respond as soon as possible. We apologise if it takes us a little longer than usual, but we aim to respond to all enquiries within 24 hours Monday – Friday. Any enquiries received during the weekend or on bank holidays will be responded to on the next working day.
We thank you for your understanding.
COVID-19 Risk Assessment Last Updated: 10/07/2020